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Store Returns policy

Return Policy:

At Rise Academy of Music, we are committed to ensuring your satisfaction with our products. Whether you're purchasing physical instruments or digital courses, we aim to provide top-notch quality and service. Please review our return policy outlined below:

1. Returns and Exchanges:

   - For physical products: We accept returns or exchanges for defective items only. If you receive a defective physical product, please contact us within 30 days of receiving your order to initiate the return or exchange process.
   - To be eligible for a return or exchange, the physical item must be unused and in its original packaging. It should be in the same condition as when you received it.
   - Once we receive and inspect your returned item, we will process your refund or exchange accordingly.

2. Digital Products:
   - Due to the nature of digital products, we do not offer refunds on purchases of digital courses or materials. All sales of digital products are final.
   - If you encounter any issues with accessing or downloading your digital product, please reach out to our customer support team for assistance. We are here to help resolve any technical difficulties you may experience.

3. Contact Us:
   - If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our customer support team is available to assist you and ensure your experience with Rise Academy of Music is a positive one.

Thank you for choosing Rise Academy of Music for your musical journey.

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